In order to improve the satisfaction and sense of belonging of business developers, Henan Weihua held a "Family Center" launch meeting in the new office building on May 30, and held an appointment ceremony for the "Marketing Services Chief Consultant".
Zheng Yaojie, CEO of Weihua Group, attended the meeting and issued a letter of appointment to the chief consultant of marketing services. Henan Weihua President Zhen Mingming and Vice President Yang Shaoyong attended the meeting.
Zheng Yaojie speaks
Zheng Yaojie interpreted the meaning and meaning of "home" and "family" around the original intention and concept of the establishment of "Family Center", and put forward work requirements for "Family Center" to provide "one-stop service".
m Have a good attitude. Attitude determines behavior, and behavior determines results. A good attitude is the magic weapon to improve customer satisfaction.
m Communicate effectively. Through good communication, understand and explore the real and potential needs of customers, transfer, organize and summarize effective information to obtain more efficient solutions.
m Improve efficiency. Think about problems from different angles with a diligent, proactive and dedicated spirit, integrate effective resources, and handle customer business efficiently according to priorities.
mValue orientation. Oriented to create benefits and value for customers, leave difficulties to ourselves, give convenience to customers, provide unlimited services and borderless services, and give customers a sense of belonging.
Zhen Mingming presided over the meeting and introduced the "Family Center"
Zhen Mingming gave a detailed introduction to the "Family Center" around the purpose and responsibilities of Weihua's "Family Center" establishment.
Zhen Mingming said that Weihua's "Family Center" takes "one-stop service" as its purpose, adheres to the service principle of no shoving, no wrangling, no empty talk, and no evasion, and efficiently and pragmatically solves the problems of business developers in the process of marketing business. It actively collects and follows the criticism and suggestions of the chief consultant of marketing services and the majority of business developers, and actively accepts the supervision and assessment of the chief consultant of marketing services. It promotes the optimization of the company's work processes and the improvement of service efficiency, and creates a veritable "family center".
Marketing Services Chief Consultant Discussion
During the on-site discussion, the chief consultant of marketing services put forward many valuable suggestions and opinions based on the actual situation of his own business, and the two parties had in-depth exchanges and discussions.
All staff of the Henan Weihua Family Center and the company’s finance, marketing, technology, quality, and after-sales system leaders attended the meeting.
